FAQS
What is Zigma5 Office?
Zigma5 Office is a cloud-based business phone and fax system. It combines a hosted phone system with advanced call and fax management, reliable phone and fax service, and full-featured IP phones that arrive pre-configured and ready for use. With Zigma5 Office, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.
Unlike expensive, conventional phone systems, Zigma5 Office is purchased, activated, setup and managed online, which means we manage it and you use it. By eliminating the need for complex hardware, lengthy installation and technical expertise, you get the functionality and flexibility to easily connect with customers without high costs or hardware hassle. With one flat, predictable monthly fee, no contracts and zero setup costs, Zigma5 Office makes your business communication easy, affordable and accessible from your home, office, or wherever you need to be.
What are the benefits of Zigma5 Office?
• Setup your phone system to work the way you do
• Connect your office, remote employees and mobile users under one phone system
• Easily support multiple locations, move from one location to another or instantly add new users
• Change answering and forwarding rules online, anytime, anywhere
• Integration with existing phones or mobile devices
• Never miss a call or fax
• Be connected to your phone system in and out of the office
• Customers can reach you or your employees, wherever you are
• Get your voice and fax messages anytime, from anywhere
• Simple, all-inclusive pricing for assured low monthly cost
• Reduce ongoing operating costs
• Unlimited minutes means you never have to worry about overage charges
• You use it, we manage it
• No complex hardware or onsite PBX to install or maintain
• Deliver a professional image
• Sounds like a Fortune 500 company
• One provider for the business phone system, voice and fax
• 24x7 technical and customer support
What's a cloud-based phone system?
"Cloud-based" means that the core technology infrastructure and global network providing the business phone and fax system functionality is located in our multiple secure data centers and delivered to your business over the web. This eliminates the need for capital investment and the hassle of installing and managing complex hardware in your office.
Setting up your phone system
How long does Zigma5 Office take to activate?
Your account and phone number are activated immediately and your phones will arrive in 5 to 7 business days (depending on shipping method).
What's involved in setting up my Zigma5 Office business phone system?
There is no PBX hardware to install or technical contractors needed for an onsite setup to start using your phone system. Once you've purchased Zigma5 Office, it's instantly activated so you can immediately receive calls and customize your auto-receptionist, answering rules and virtual extensions from your online account. When your IP phones arrive in 5-7 business days, you simply plug them in and can begin making outbound calls.
We also have Account Specialists available to help you setup your system and show you how easy it is to use the advanced call management features.
Do I need special equipment or a router to make this work?
No additional telephone lines, PBX hardware or installation is needed. Zigma5 will work with any high-speed, stable internet connects and requires a minimum of 64kbps of bandwidth per call. You need a router that will make the internet connection available to your phones/devices.
For best voice quality, we recommend a router that is QoS (Quality of Service) enabled. By configuring your QoS router to prioritize the voice traffic over other internet traffic, you'll experience better voice quality when your internet is being used for other activities (e.g. downloading large files, watching online videos, etc).
Do I need to adjust my network router settings?
No. You do not have to make any kind of changes or adjustments to your network router settings.
What are the minimum system requirements?
Since your phone system is in the cloud and delivered online, the only equipment you need in your office are the IP phones and the router with internet connection.
How do I log in to my account?
Using your dedicated local number and password, you can log in at www.Zigma5.com by clicking on LOGIN in the top right corner of the home page or from your Call Controller by selecting the MENU drop down and selecting My Account.
How do I reset my password?
Log in to your account, select the My Settings tab and click on Personal Information in the left menu. In the Password & Security section at the top of the page, select Change.
What is the Administrator?
The Administrator has full access to make changes to the account setup and configuration. This person will receive the payment and account details upon completion of purchase and ongoing notifications anytime updates are made to the account. The Administrator will also be able to make additional purchases from the account and configure other user's extensions. Other users will only be able to setup their own extensions. To log in as an Administrator, use your dedicated local number and administrator password. Only the Administrator will see the Company Settings tab in their account. If you are unsure of whom your Administrator is, please contact customer support.
What is the Operator?
When a caller to the main number does not select an option or extension, they will be automatically directed to the Operator. Operator status can be changed anytime in the account.
What happens when internet or power goes down?
Because Zigma5 is cloud-based, it's not dependent on your power or internet connection to continue receiving calls or faxes. Use your mobile phone as one of your forwarding numbers so even if your office internet or power is lost, your calls can still be made and received from your cell phone and even show your business number. Even your faxes can be accessed from your email or browser on your cell phone.
