General Features

• Attendant
• Automated attendant
• Interactive voice response (IVR)
• Working hour and non-working hour service
• Changing automated attendant profile on a fly Queuing
• Operator group (Up to 5 operators)
• Operator console
• Incoming call
• Direct inward dialing (DID)
• Direct dialing in (DDI)
• Calling line identification (CLI) distribution
• Call block
• Call waiting
• Group receiving in 4 customizable stages
• Extension group
• Group call distribution
• Group ringing
• Extension receiving
• Call forking (Ring simultaneously another pre- elected terminal, like other land line or cell phone)
• Call forwarding (FWD)
• Call forwarding
• Call forwarding on busy
• Call forwarding on no answer
• Call forwarding to Cell phone
• Call forwarding to cell phone or land line scheduled based (days, hours selection)
• Call transfer All
• Call transfer no answer
• Call transfer no register (Failover)
• Do not disturb (DND)
• Ring pattern selection group based, DID based
• Call back
• Call ring back tone
• Ring tone pattern selection
• Call pickup
• Directed pickup
• Group pickup
• Pickup operator’s call only
• Operator redirect
• Back to operator from voice mail
• Making call from PC to phone
• Intercom call
• Page
• Account code entry
• Outgoing line preference
• Outgoing Trunk Preference
• Fail over Line Inbound/Outbound
• Speed dialing up to 50 numbers per extension
• Hot line (Immediate, delay)
• Hot Desking
• Caller ID block
• White list/Black List
• Emergency call
• Emergency Caller ID
• Remote access
• Direct inward system access (DISA)
• Remote extension setting on phone
• Call transfer
• Blind call transfer
• Consultation call transfer
• Attendant call transfer
• Call transfer to CO line
• Call hold
• Call park
• Music on hold
• Live radio as Music on hold
• Conference
• Conference room up to 45 calls
• 3-way calling
• Call restriction
• Toll restriction/Call barring
• Budget management
• Extension lock
• Verified code entry
• Incoming call log
• Message notification
• Voicemail message waiting (FSK, polarity reversal)
• Recording
• Extension recording
• Group Recording
• Auto Attendant Recording
• recording On the fly
• Confirmation tone
• Stutter dial tone on voice mail notification
  CO line (FXO, SIP)
• Polarity inverse detection
• Caller ID detection
• Busy tone detection
• DTMF out pulsing delay
• Volume control
• Subscriber line (FXS)
• Polarity inverse generation
• Caller ID generation (FSK, DTMF)
• Ring cadence setting
• Ring frequency setting

System Language

• Arabic (UAE, Egyption)
• English US/UK
• Spanish (Spain, Mexico, Colombia, Puerto Rico, Argentina)
• Italian
• Urdu
• Portuguese
• Polish
• Persian
• French (France, Canada)
• Swedish
• Russian
• Turkish
• Japanese
• Philippines

Automated call distribution system

• Automatic route selection
• Caller ID
• Admin monitor
• Manager call queue real time monitoring with intervene capability
• Agent selection customized algorithm
• Caller queue status, customizable scenarios in queue
• Create priority
• Set Maximum call per agent
• Instant Message to agents
• Email to agents
• Record Incoming calls to ACDS
• Send CDR to email
• Access to real-time ACD call report/sorting, filtering, per agent
• Working hour and non-working hour service for ACD plus management call distribution for after hours
• Automated Failover for ACD
• Music on hold for ACD
• Background Music
• 10 Announcements spaces per
• ACDS/customizable algorithm for ACDS announcements (have your own Radio)
• 10 Key in during ACD (press one,…)

ACDS Performance report

• Hung up report
• Ringing redirect report based on each agent
• Average hold time per agent
• Amount of calls answered by agent
• Agent availability
• Average call time per agent

SIP trunk

• Registration per line
• Registration per system
• Tie trunk service
• Direct internal dialing
• Outbound trunk sharing

Peer-to-peer

SIP communication

• SIP extension
• Outgoing
• Incoming
• HOLD
• Transfer

Notifications

• Busy line field (BLF)
• Retrieving voice mail and recording file to mail
• Presence
• Short message
• PBX connectivity (Trunks and Extensions)

Employee Management

• Time Attendance login/out with reporting
• Performance log
• Live Monitoring the whole network with real
• Extension status (registered, Busy, DND, Login, out)

Address Book

• Contact list private
• Contact List Company Share
• Import/export Contact List

System management

• Web management interface (Local and remote access)
• Firmware upgrade
• Log management
• Configuration import and export
• System status monitoring and statistics

PC assistant

• Click-to-call
• SMS Send/Receive on Pc
• Microsoft Outlook integration
• Microsoft Exchange integration
• Microsoft Dynamics CRM
• Microsoft Lync

Voice Activated

• Dial by voice
• Search contact by voice
• Voicemail management by voice

Unified Messaging

• Receive reply email via phone
• Receive reply voicemails via phone

Log

• Log call registration
• Log Voice mail
• Log Sip events
• Log Call messages

Networking

• PPPoE
• NAT traversal
• IP address filtering for security

Voice Quality

• Media stream processing
• Codecs: G.711 (A,U), G.729A, G.722 G.726,
• SM, iLBC, T.38
• Echo cancellation
• Jitter buffer automatic adjustment
• Busy tone detection

FAX

• Fax transmit and receive (T.38)
• POS transmit